Question 1

What areas do you serve?

Accepted Answer

We proudly serve Richmond, VA and surrounding areas, including:

- Albemarle County

- Amelia County

- Ashland

- Bottoms Bridge

- Charles City

- Charlottesville

- Chester

- Chesterfield County

- Cumberland County

- Dinwiddie County

- Fluvanna County

- Glen Allen

- Goochland County

- Hanover County

- Henrico County

- King William County

- Louisa County

- Mechanicsville

- Midlothian

- Moseley

- New Kent

- Powhatan County

- Short Pump

- Williamsburg

- Winterpock

*Please be sure to ask if you don't see your area listed, our service area is growing!

Question 2

CIP take care of details like house plaques and fire extinguishers?

Accepted Answer

Yes - we do more than shower doors! Our team supplies and installs house plaques and fire extinguishers to ensure your home is both stylish and protected.

Question 3

Do you offer free estimates or consultations?

Accepted Answer

Yes! We offer complimentary quotes. Just fill out our contact form or give us a call to get started.

Question 4

Are your products covered under warranty?

Accepted Answer

Most of our products come with a manufacturer’s warranty. We stand by the quality of our work and are happy to discuss coverage with you. At Complete Interior Package, our CIP Promise means we stand behind our products and installations.​We have partnered with the best manufacturers in the business to provide the highest quality products and service possible.​Complete Interior Package, Inc. guarantees all installations 24 months after original install. Our warranty period is to ensure your faith that you are receiving an expert installation from our company.

Question 5

What does CAPS mean?

Accepted Answer

We’re proud to say we’ve earned our CAPS - Certified Aging-in-Place Specialist - designation!

CAPS is a credential is awarded by the National Association of Home Builders (NAHB) to professionals who complete a specialized training program focused on helping people remain in their homes safely, independently, and comfortably as they age. It covers everything from thoughtful design techniques to real-world home modification solutions that promote accessibility, safety, and long-term livability.
Earning our CAPS means we’ve gone through in-depth coursework on:
Marketing and communicating with aging-in-place clients
Design concepts for livable and accessible homes
Real-world solutions for modifying homes to support changing needs
It’s more than just a certification—it’s a commitment to serving our clients with empathy, expertise, and long-term planning in mind. Whether it’s installing grab bars, improving lighting, designing barrier-free showers, or creating safer entryways, we’re equipped to make homes that work for all stages of life.
Aging in place isn’t just a trend—it’s a priority for many homeowners. And we’re here to help make that possible. To learn more about CAPS, click here:

Question 6

Can I join your team?

Accepted Answer

We’re always looking for hardworking, detail-oriented individuals who take pride in their craftsmanship. If you're interested in joining Complete Interior Package, please reach out to our staff at customercare@cipva.com with your resume and a brief note about your experience, or through our contact page. We’ll be in touch if there’s an opportunity!

Question 7

What is your Privacy Policy?

Accepted Answer

Privacy Policy
Effective Date: June 30, 2026

Complete Interior Package, Inc. ("Complete Interior Package," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us.

Information We Collect
We may collect personal information that you voluntarily provide, including:
Name
Company name
Email address
Mailing address
Telephone number
Mobile phone number
Project information
Any other information you choose to provide through our website, email, telephone, or other communications.

We may also automatically collect certain non-personal information including:
IP address
Browser type
Operating system
Device information
Website usage statistics
Pages visited and referring websites

How We Use Your Information
We use your information to:
Respond to inquiries.
Provide estimates and project information.
Schedule appointments and services.
Communicate regarding active projects.
Provide customer support.
Improve our website and services.
Comply with legal obligations.

SMS Communications
If you provide your mobile phone number and expressly consent to receive text messages from Complete Interior Package, Inc., we may send SMS messages regarding:
Appointment scheduling and reminders
Project updates
Delivery notifications
Customer support
Account-related communications

Message frequency varies based on your interactions with us.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message.

For assistance, reply HELP or contact us at (804) 378-1801.

Information Sharing
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers who assist us in operating our business, including providers of website hosting, email, customer relationship management software, payment processing, and SMS messaging services. These providers may use your information only to perform services on our behalf.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except with vendors and service providers that support the delivery of our text messaging services.

Cookies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience. You may disable cookies through your browser settings.

Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Data Retention
We retain personal information only as long as necessary to provide services, satisfy legal obligations, resolve disputes, and enforce our agreements.

Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us using the information below.

Policy Changes
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

Contact Us
Complete Interior Package, Inc.
10901-F Trade Road
North Chesterfield, VA 23236
Phone: (804) 378-1801
Email: info@cipva.com

Question 8

What are your SMS Terms & Conditions?

Accepted Answer

SMS Terms & Conditions
Effective Date: June 30, 2026

By providing your mobile phone number and opting in to receive SMS messages from Complete Interior Package, Inc., you agree to these SMS Terms & Conditions.

Program Description
Complete Interior Package, Inc. sends text messages to customers and prospective customers regarding:
Appointment scheduling and reminders
Project updates
Delivery notifications
Customer support
Account notifications

We do not use SMS for unsolicited marketing messages without your express consent.

Message Frequency
Message frequency varies depending on your interactions with Complete Interior Package, Inc.

Charges
Message and data rates may apply according to your wireless carrier plan.

Opting Out
You may opt out of receiving SMS messages at any time by replying STOP to any message.

After opting out, you will receive one final confirmation message, and no additional SMS messages will be sent unless you opt in again.

Help
Reply HELP for assistance or contact us:
Complete Interior Package, Inc.
Phone: (804) 378-1801
Email: info@cipva.com

Supported Carriers
SMS service is available on participating U.S. wireless carriers. Carrier availability may vary. Carriers are not responsible for delayed or undelivered messages.

Privacy
Your privacy is important to us. Please review our Privacy Policy for information regarding how we collect, use, and protect your personal information.

Eligibility
You represent that you are the authorized user of the mobile device used to enroll in our SMS program.

Changes
Complete Interior Package, Inc. reserves the right to modify these Terms & Conditions at any time. Updated versions will be posted on our website.

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